Enhancement of corporate information, compliance & risk management, customer care, investigation, monitoring of markets and competitors: The energy market companies can significantly benefit from VIKI based solutions.
Challenge:The energy market is constantly changing: new scenarios are opening thanks to new technologies and new sources of energy. But the complexities also vary quickly due to new legislation, compliances and regulations.
VIKI Technology from Software Evolution, meaning based (Meaning Based Computing), provides several advantages on multiple aspects.
Firstly, it allows centralized management of information: identification, categorization and indexing of information hidden in unstructured text such as email, web documents. Customer care can take advantage of the natural language processing technology to automate and streamline many of the answers from the call center workload.
The marketing department can use VIKI based products for marketing to trace and analyze feebbacks, competitors, trends.